General Information

• Name: Effective Listening and First Impressions
• Discipline: Business (BUS)
• Units (Credits): 0.5–3
• Schedule History: See when this course was offered over the last three years.
• Transfer Information: Courses with numbers 100 to 299: This course is designed to apply toward a WNC degree and/or transfer to other schools within the Nevada System of Higher Education, depending on the degree chosen and other courses completed. It may transfer to colleges and universities outside Nevada. For information about how this course can transfer and apply to your program of study, please contact a counselor.
• Academic Division: Social Science, Education, Humanities & Public Service
• Prerequisites: None

Course Outline

I: Catalog Course Description

Introduces students to the importance of effective listening and first impressions in the workplace. Focuses on evaluation and development of methods and goals setting techniques for career success.
Note: Non-transferable for a NSHE baccalaureate degree. Non-applicable towards an AA or AS Degree.

II: Course Objectives

This course introduces students to the importance of effective listening and first impressions in the workplace. Focuses on evaluation and development of methods to improve listening and first impressions for career success.

• Identify the elements of effective listening.
• Identify various customer listening styles.
• Recognize barriers to effective listening.
• Apply effective listening techniques.
• Recognize the benefits of effective listening.
• Understand the impact of good listening skills on productivity.
• Recognize the importance of a positive first impression.
• Develop positive first impressions techniques.

III: Course Linkage

Linkage of course to educational program mission and at least one educational program outcome.

This class meets a requirement of the following: Customer Service Certificate of Achievement and Customer Service Certificate of Completion.

BUS 114B (Effective Listening and First Impressions) addresses Student Learning Outcomes:

1. know the subject matter appropriate to the emphasis of the degree.

2. have developed managerial and personal skills essential to the current business environment.