WNC Catalog 2008-2009: Business 114B
Course Description and Outline |
BUS 114B: Effective Listening and First Impressions
| Credits |
0.5–3 |
| Schedule of Classes |
Summer 2008
Schedule History
(See when this course was offered over the last 3 years) |
| Academic Discipline |
Business
|
| Academic Division |
Business and Computer Technology |
| Prerequisites |
none |
| Transfer Information |
Courses with a 'B' Designator after the number: This course may apply toward a WNC degree or certificate program depending on the degree chosen and other courses completed. It may not transfer or apply to programs at four-year universities within Nevada (UNR, UNLV). In some cases, this course may transfer and apply to programs at two and four year colleges within Nevada and may transfer to out of state schools. For information about how this course may transfer or apply to your program of study, please contact a counselor. |
| Programs of Study |
This course can be found in the following programs of study:
|
2008-2009 | I : Catalog Course Description |
|---|
| Introduces students to the importance of effective listening and first impressions in the workplace. Focuses on evaluation and development of methods and goals setting techniques for career success. |
| II : Course Objectives |
|---|
This course introduces students to the importance of effective listening and first impressions in the workplace. Focuses on evaluation and development of methods to improve listening and first impressions for career success.
- Identify the elements of effective listening.
- Identify various customer listening styles.
- Recognize barriers to effective listening.
- Apply effective listening techniques.
- Recognize the benefits of effective listening.
- Understand the impact of good listening skills on productivity.
- Recognize the importance of a positive first impression.
- Develop positive first impressions techniques.
|
| III : Course Linkage |
|---|
| Linkage of course to educational program mission and at least one educational program outcome. |
This class meets a requirement of the following: Customer Service Certificate of Achievement and Customer Service Certificate of Completion.
BUS 114B (Effective Listening & First Impressions) addresses Student Learning Outcomes:
1. know the subject matter appropriate to the emphasis of the degree.
2. have developed managerial and personal skills essential to the current business environment. |
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