WNC Catalog 2008-2009: Business 116B
Course Description and Outline |
BUS 116B: Effective Telephone Techniques
| Credits |
0.5–3 |
| Schedule of Classes |
Schedule History
(See when this course was offered over the last 3 years) |
| Academic Discipline |
Business
|
| Academic Division |
Business and Computer Technology |
| Prerequisites |
none |
| Transfer Information |
Courses with a 'B' Designator after the number: This course may apply toward a WNC degree or certificate program depending on the degree chosen and other courses completed. It may not transfer or apply to programs at four-year universities within Nevada (UNR, UNLV). In some cases, this course may transfer and apply to programs at two and four year colleges within Nevada and may transfer to out of state schools. For information about how this course may transfer or apply to your program of study, please contact a counselor. |
| Programs of Study |
This course can be found in the following programs of study:
|
2008-2009 | I : Catalog Course Description |
|---|
| Introduces students to the importance of effective telephone techniques. focuses on procedures for making and receiving business calls, evaluating equipment and technology, and developing effective telephone skills. |
| II : Course Objectives |
|---|
This course introduces students to the importance of effective telephone techniques. Focuses on procedures for making and receiving business calls, evaluating equipment and technology, and developing effective telephone skills.
- Recognize the importance of speaking clearly and correctly during telephone communication.
- Learn the basics of telephone courtesies.
- Understand the etiquette of using cell phones.
- Communicate effectively with all types of callers.
- Identify the needs of all types of callers.
- Recognize the importance of preparing for business calls.
- Evaluate the types of telephone equipment and services available.
- Recognize the effective listening techniques that are required for telephone communication.
- Learn how to manage special and stressful calls.
- Recognize telephone benefits and drawbacks.
|
| III : Course Linkage |
|---|
| Linkage of course to educational program mission and at least one educational program outcome. |
This class meets a requirement of the following: Customer Service Certificate of Achievement and Customer Service Certificate of Completion.
BUS 116B (Effective Telephone Techniques) addresses Student Learning Outcomes:
1. know the subject matter appropriate to the emphasis of the degree.
2. have developed managerial and personal skills essential to the current business environment. |
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