Customer Service
Certificate of Achievement
The Customer Service Certificate of Achievement supports student opportunities in careers which focus on the service industry. It is designed to develop vital skills for success in all facets of business and industry. Emphasis focuses on effective communication, problem solving and customer satisfaction.
Salary: $23,380–$37,510 / year (Nevada)
Career Outlook: Faster than average growth
Good To Know: Positions are located throughout the country in various types of companies. Customer service representatives try to solve customer complaints.
WNC Academic Division: Social Science, Education, Humanities & Public Service
Total Requirements: 30 Units (Credits)
| Program Requirements | 21 Units (Credits) | |
|---|---|---|
| BUS 101 | Introduction to Business | 3 |
| or MGT 103 | Introduction to Small Business Management | |
| BUS 110 | Human Relations For Employment | 3 |
| or MGT 212 | Leadership & Human Relations | |
| BUS 112 | Customer Service | 3 |
| BUS 113 | Workplace Attitude Development | 1 |
| BUS 114 | Effective Listening and First Impressions | 1 |
| BUS 115 | Workplace Time Management & Goal Setting | 1 |
| BUS 116 | Effective Telephone Techniques | 1 |
| BUS 118 | Resolving Customer Complaints | 1 |
| BUS 119 | Work Decision Making & Conflict Resolution | 1 |
| Choose 6 units from the following: | 6 Units (Credits) | |
| BUS 286 | Developing Your Resume | 1 |
| BUS 287 | Interviewing Techniques | 1 |
| MGT 201 | Principles of Management | 3 |
| MGT 235 | Organizational Behavior | 3 |
| MGT 283 | Introduction to Human Resources Management | 3 |
| Any ACC Prefix | 3 | |
| Any CIT, COT, or IS Prefix | 0.5-1 | |
| Any MKT Prefix | 1-6 | |
| General Education Requirements | 9 Units (Credits) | |
|
English/Communications Requirements |
6 | |
|
Mathematics Requirement BUS 109 or higher level mathematics course |
3 | |
| A list of all courses filling general education requirements for the Certificate of Achievement can be found on the Certificate of Achievement page. | ||