Mission and Outcomes

Mission: The Public Safety Telecommunicator course strives to enhance the student's ability to be successful in his or her career, future learning and personal life. The class component objectives are designed to promulgate lifelong learning habits, improve critical thinking skills, promote cultural diversity and awareness and enhance communication skills. The Department of Public Service continues to respond to and anticipate needs in education and training, to better provide a safer, professional and ethical atmosphere within the various Criminal Justice vocations.

Student Learning Outcomes: Upon completing the 9-1-1 Dispatch Telecommunications Certificate of Achievement program, students will be able to:

• Meet the general education requirements of WNC
• Demonstrate knowledge of computer technology as it pertains to a dispatch center
• Demonstrate the importance of good verbal and written communications
• Demonstrate multi-tasking techniques within the dispatch setting
• Have an acute awareness of cultural diversity
• Demonstrate professional attitude for dispatchers

Download the Student Learning Outcomes/Course Matrix [ PDF / 135 KB ]

Return to the Certificate of Achievement: Criminal Justice: 911 Dispatch Telecommunications page or view the printer friendly page.