Criminal Justice: 911 Dispatch Telecommunications
Certificate of Achievement
Salary: $42,690 / year (Nevada)
Career Outlook: Average growth
Good To Know: Great demand for bilingual dispatchers
WNC Academic Division: Social Science, Education, Humanities & Public Service
Total Requirements: 31–34 Units (Credits)
| Program Requirements | 21–22 Units (Credits) | |
|---|---|---|
| CRJ 101 | Introduction to Criminal Justice I | 3 |
| CRJ 102 | Introduction to Criminal Justice II | 3 |
| CRJ 260 | 911 Dispatch Emergency Telecommunicator Academy | 12 |
| SPAN 101 | Spanish, Conversational I | 3 |
| or SPAN 111 | First Year Spanish I | 4 |
| General Education Requirements | 10–12 Units (Credits) | |
|
English/Communications Requirement Must include a writing course |
6 | |
| Human Relations Requirement | 1-3 | |
| Mathematics Requirement | 3 | |
| A list of all courses filling general education requirements for the Certificate of Achievement can be found on the Certificate of Achievement page. | ||
Note: View Gainful Employment Information
Mission and Outcomes
Mission: The Public Safety Telecommunicator course strives to enhance the student's ability to be successful in his or her career, future learning and personal life. The class component objectives are designed to promulgate lifelong learning habits, improve critical thinking skills, promote cultural diversity and awareness and enhance communication skills. The Department of Public Service continues to respond to and anticipate needs in education and training, to better provide a safer, professional and ethical atmosphere within the various Criminal Justice vocations.
Student Learning Outcomes: Upon completing the 9-1-1 Dispatch Telecommunications Certificate of Achievement program, students will be able to:
- Meet the general education requirements of WNC
- Demonstrate knowledge of computer technology as it pertains to a dispatch center
- Demonstrate the importance of good verbal and written communications
- Demonstrate multi-tasking techniques within the dispatch setting
- Have an acute awareness of cultural diversity
- Demonstrate professional attitude for dispatchers
Download the Student Learning Outcomes/Course Matrix [ PDF / 135 KB ]