Certification and Licensing Preparation, Customer Service: 2007-2008 Catalog
Programs of Study |
Customer Service
Certificate of Completion Options
The Customer Service Certificates of Completion allow students to choose four, eight, or all 12 credits and earn certificates which document their efforts in this vital specialty area. Students also have the opportunity to expand on their experience and earn the 30-credit Certificate of Achievement.
Level One: 4 Credit Certificate
Level Two: 8 Credit Certificate
Level Three: 12 Credit Certificate
WNC Academic Division: For more information about this program of study, please contact the Technology Division.
| Additional Information |
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Total Requirements: 4 – 12 credits
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| Certification Requirements |
4–12 Credits |
BUS 110B
or MGT 212 |
Human Relations For Employment
Leadership & Human Relations |
3 |
| BUS 112B |
Customer Service |
3 |
| BUS 113B |
Workplace Attitude Development |
1 |
| BUS 114B |
Effective Listening and First Impressions |
1 |
| BUS 115B |
Workplace Time Management & Goal Setting |
1 |
| BUS 116B |
Effective Telephone Techniques |
1 |
| BUS 118B |
Resolving Customer Complaints |
1 |
| BUS 119B |
Work Decision Making & Conflict Resolution |
1 |
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