Customer Service
Certification and Licensing Preparation
The Customer Service Certificates of Completion allow students to choose four, eight, or all 12 units and earn certificates which document their efforts in this vital specialty area. Students also have the opportunity to expand on their experience and earn the 30-unit Certificate of Achievement.
Level One: 4 unit certificate
Level Two: 8 unit certificate
Level Three: 12 unit certificate
Salary: $23,380–$37,510 / year (Nevada)
Career Outlook: Faster than average growth
Good To Know: Catalog and Internet retailers are expected to grow in the next ten years and expected to hire more customer service representatives.
WNC Academic Division: Social Science, Education, Humanities & Public Service
Total Requirements: 4–12 Units (Credits)
| Total Requirements: | 4–12 Units (Credits) | |
|---|---|---|
| Choose 4, 8, or 12 units from the following: | Units (Credits) | |
| BUS 110 | Human Relations For Employment | 3 |
| or MGT 212 | Leadership & Human Relations | |
| BUS 112 | Customer Service | 3 |
| BUS 113 | Workplace Attitude Development | 1 |
| BUS 114 | Effective Listening and First Impressions | 1 |
| BUS 115 | Workplace Time Management & Goal Setting | 1 |
| BUS 116 | Effective Telephone Techniques | 1 |
| BUS 118 | Resolving Customer Complaints | 1 |
| BUS 119 | Work Decision Making & Conflict Resolution | 1 |