Certificate of Achievement, Customer Service: 2008-2009 Catalog
Programs of Study |
Customer Service
Certificate of Achievement
The Customer Service Certificate of Achievement supports student opportunities in careers which focus on the service industry. It is designed to develop vital skills for success in all facets of business and industry. Emphasis focuses on effective communication, problem solving and customer satisfaction.
Salary: $24,347–$36,693 / year (Nevada)
Career Outlook: Faster than average growth through 2014
Good To Know: Positions are located throughout the country in various types of companies. Customer service representatives try to solve customer complaints.
WNC Academic Division: For more information about this program of study, please contact the Business and Computer Technology Division.
| Additional Information |
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Total Requirements: 30 credits
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| Subject Requirements |
15 Credits |
BUS 101
or MGT 103 |
Introduction to Business
Small Business Management |
3 |
BUS 110B
or MGT 212 |
Human Relations For Employment
Leadership & Human Relations |
3 |
| BUS 112B |
Customer Service |
3 |
| BUS 113B |
Workplace Attitude Development |
1 |
| BUS 114B |
Effective Listening and First Impressions |
1 |
| BUS 115B |
Workplace Time Management & Goal Setting |
1 |
| BUS 116B |
Effective Telephone Techniques |
1 |
| BUS 118B |
Resolving Customer Complaints |
1 |
| BUS 119B |
Work Decision Making & Conflict Resolution |
1 |
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| Subject Requirements |
6 Credits |
| BUS 286B |
Developing Your Resume |
1 |
| BUS 287B |
Interviewing Techniques |
1 |
| MGT 201 |
Principles of Management |
3 |
| MGT 235 |
Organizational Behavior |
3 |
| MGT 283 |
Introduction to Human Resources Management |
3 |
| Choose from any ACC prefix
|
3 |
| Choose from any CIT, COT or IS prefix
|
0.5–1 |
| Choose from any MKT prefix
|
1–6 |
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| General Education Requirements |
9 Credits |
| English/Communications Requirements (Recommended: BUS 107, BUS 108; Must include a writing course) |
6 |
| Mathematics Requirement (BUS 109B or higher level mathematics course) |
3 |
| A list of all courses filling general education requirements for the Certificate of Achievement can be found on the Certificate of Achievement Degree Requirements page. |
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