Business
BUS 118B: Resolving Customer Complaints

Introduces students to the importance of recognizing, resolving and preventing customer complaints in the workplace. Focuses on development of constructive techniques to interact with customers who have complaints.

See all Business courses in the schedule of classes.

Summer 2008 Sections of this Course

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All classes are full length semester courses (Summer 2008 is June 9–August 2) unless otherwise noted.

NOTE: Classes with low registration numbers may result in the class being canceled. Students are encouraged to register and pay early to reduce the chance of class cancellation. NEW EARLIER PAY DATE: Payment is due for full-term summer 2008 classes by May 30, 2008.