Break-Fix Emergencies
For break-fix calls only, call 775-445-4290.
Definition of a break-fix: A break in service that would prevent normal conduct of business, i.e., network connectivity affecting a Lab and no alternate means of continuing the current task exists.
Normal Work Requests
The system currently in use for non break-fix issues is named Wonderdesk. This system is available online and is accessed via a web browser using the link provided above. The system allows the requestor to submit a request for assistance and then track the progress of and communicate with the technician assigned to the task. If you are in need of a Wonderdesk account or require training in its use, please contact your immediate supervisor who can contact Computing Services for you, to arrange the assistance required.
Incoming/Outgoing Employee
If you have an incoming (new or transfer) employee, please use the Employee Intake Form. A Novell account will be created when the Intake form is submitted. You may also use this form for Outgoing (transferring or terminated) employees.
IIf you wish to create a generic Novell account (for work study, etc), please put in a work request through Wonderdesk.
Computer Lab Configuration Requests
General Process
Purpose: The Computer Lab Configuration Request is intended for additions, deletions or changes of hardware or software or both, that affect an entire lab.
Scope: The request method is to be used for all Department/Division employees within the college.
Exceptions: This request method is not to be used for reporting problems within the current computer lab configuration. The existing work request system will be employed to report minor problems in a lab (not affecting the entire lab).
Customer Comments and Feedback
Computing Services values your suggestions, comments and feedback. If you would like to give any detailed comments about a paticular work order, please use the Customer Feedback Form.
Use the Customer Comments Form to provide any general comments about the computing services department. If you wish to provide feedback about a specific service you received, please use the Computing Services Feedback form instead.
Use the Idea Submission form to provide any ideas or suggestions for computing services. These may include services you would like to see implemented (different e-mail programs, wireless internet on campus, etc.), new devices, or other technology.
