If a library patron has paid for library material(s) that were lost, but later finds and returns the material(s), the patron may be eligible for partial reimbursement.
Materials must be returned within three months from the date the patron paid for the item(s). Within the three-month time period, the reimbursement schedule below will apply:
Materials price (the price the patron was billed): refundable
Processing fee ($10.00): refundable
Billing fee ($10.00): non-refundable
If an item(s) has been replaced due to the loss of the original within the three-month time frame, either by the same edition or a newer edition, refunds will be at the discretion of Library & Media Services staff, with the primary consideration the potential usefulness of the returned item.
Refunds are issued only by the WNC Business Office after library staff have determined the refund request complies with the above requirements.